FAQ

No two replacement projects are the same. In order to decide how much your window or door replacement project will cost, we will need to wholly understand your wants and needs. Schedule a no-obligation, in-home consultation and we’ll be able to provide you with a free quote at your consultation. A Pella^® design specialist will work beside you to comprehend your project, pick high-quality products and measure for your replacements.

In addition to creating high-quality products in a variety of styles, we also have payment and finance options to help make your replacement project realistic.

It’s our goal to make sure we answer all of your questions about windows and doors from Pella of Decatur. We’ll take a look at all the features and possibilities available to you, including material choices and energy-efficient enhancements. To make sure we can cover everything, we recommend you plan for about two hours for your consultation session.

Installations of replacement windows and doors from Pella of Decatur are run by a Pella^® Expert Installer^SM. Under his or her guidance, Pella-certified installers will work to install your windows or doors. They must complete an extensive set of training courses to ensure your windows and doors are correctly installed and meet Pella’s warranty criteria. You can learn more about your simple, no-guess installation day here.

Before they can be hired, Pella requires installers to pass a drug test and background check. Our installers are totally protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella^® products meet or exceed ENERGY STAR^®-certification in all 50 states and the majority of Canada. How will this impact you? Not only could you notice a reduction in your heating and cooling costs, but you will help protect the environment.

The perk of Pella^® vinyl windows is that you don’t have to paint them. They come in a variety of colors, so you’ll find a color that accompanies your home. We do not recommend painting your vinyl products; this will nullify your warranty.

Pella of Decatur offers services and support that larger stores aren’t able to. Our knowledgeable staff has skill in selling, installing and servicing Pella^® windows and doors. You’ll have a devoted Pella sales team, comprised of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” You just have to contact our office, your sales representative or your project manager with any questions or concerns you can think of, and we will get to work handling any issues.

There are a variety of reasons why Decatur-area people choose Pella of Decatur for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other organizations who sell only through third-party channels, Pella of Decatur has a dedicated window and entry door showroom. This distinct way of doing business offers you a customized experience with the help of a local Pella^®-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass or the simple maintenance of vinyl—Pella of Decatur has a high-quality, energy-efficient and durable solution.