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FAQ

No two remodeling projects are alike. Between glass options, hardware and additional features, our windows and doors are very customizable. We'll provide a free quote, so your clients will know how much their window or door replacement will cost. To get a quote, you can stop by our showroom in Decatur or contact us at 217-423-7722. 

 
 
 
 

A Pella® Expert InstallerSM does installations of replacement windows and doors from Pella of Decatur. Under his or her guidance, Pella-certified professionals replace your client's windows and doors for them. These professional installers go through training courses to make sure your client's windows and doors are properly installed and meet Pella's warranty criteria. 

Before they can be hired, Pella requires installers to pass a drug test and background check. Our installers are totally protected by liability and workers compensation insurance. Beyond Pella product warranties, your client's installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this affect your clients? Not only could they experience a reduction in heating and cooling costs, but they'll help reduce environmental impact. 

The perk of Pella® vinyl windows is that your clients don’t have to paint them. They are available in a number of colors, so your clients will find a color that complements their house. We don't advise painting vinyl products; this will nullify your warranty.

Pella of Decatur provides services and support that larger stores aren’t able to. Our knowledgeable staff has expertise in selling, installing and servicing Pella® windows and doors. Your clients will have a devoted Pella sales team, comprised of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” Simply contact our office, sales representative or project manager with any questions or concerns. We'll get to work handling any issues.

There are a variety of reasons why Decatur-area homeowners choose Pella of Decatur for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All our high-quality windows and doors are crafted with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other organizations who sell exclusively through third-party channels, Pella of Decatur has a dedicated window and entry door showroom. This distinct way of doing business offers your clients with a customized experience with the aid of a local Pella®-certified team. Whether your clients are looking for the beauty of wood, the strength of fiberglass or the simple maintenance of vinyl—Pella of Decatur has a high-quality, energy-efficient and durable solution.